PERSONALIZED SERVICE
PERSONALIZED SERVICE
Each claim has a dedicated claims professional who provides personalized service on the claim from start to finish. This ensures that each claim is processed on time and budget and the insured is taken care of.
This personalized service and clear path of communication keeps everyone on the same page and leads to less phone calls from the insured. Your dedicated claims professional is the only point of contact you need to get all your answers and each claim taken care of.
LEADING TECHNOLOGY
Total Textile Solutions has the only software system in the industry that is specifically designed solely for processing disaster claims.
Our comprehensive barcoded tracking, reporting and inventory system make managing each claim simple and reliable.
Instead of relying on line item lists, you will have a visual catalogue of the non-restorable clothing items on each claim. This level of accountability is second to none.
EXPERIENCE AND RESULTS
Our team is made up of the most experienced textile professionals in the industry.
We restore hundreds of thousands of items each year and have been doing so for decades. This extensive experience guarantees customer satisfaction by making the whole process positive from the initial phone call to the final delivery.
We know how to take care of people and their textiles and take great pride in both.
SERVICES
We offer a ‘NO CHARGE’ policy for non-responding items – if we can’t restore it, you don’t pay for it.
We provide an estimate, a computerized inventory and a detailed damaged list for every claim.
We use the latest technology for full textile restoration and to ensure odour removal.
We offer 24 hour emergency service, 365 days a year, across Canada. Our One-Call restoration hotline telephone number is: 1-855-303-2273
Total Textile Solutions members personally attend on-site to meet with the insured.
