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With our restoration process, you are not just a claim number.
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Each claim has a dedicated claims professional who provides personalized service on the claim from start to finish. This ensures that each claim is processed on time and budget and the insured is taken care of.

This personalized service and clear path of communication keeps everyone on the same page and leads to less phone calls from the insured. Your dedicated claims professional is the only point of contact you need to get all your answers and each claim taken care of.


Total Textile Solutions has the only software system in the industry that is specifically designed solely for processing disaster claims.

Our comprehensive barcoded tracking, reporting and inventory system make managing each claim simple and reliable.

Instead of relying on line item lists, you will have a visual catalogue of the non-restorable clothing items on each claim. This level of accountability is second to none.


Our team is made up of the most experienced textile professionals in the industry.

We restore hundreds of thousands of items each year and have been doing so for decades. This extensive experience guarantees customer satisfaction by making the whole process positive from the initial phone call to the final delivery.

We know how to take care of people and their textiles and take great pride in both.


  • We offer a ‘NO CHARGE’ policy for non-responding items – if we can’t restore it, you don’t pay for it.

  • We provide an estimate, a computerized inventory and a detailed damaged list for every claim.

  • We use the latest technology for full textile restoration and to ensure odour removal.

  • We offer 24 hour emergency service, 365 days a year, across Canada.  Our One-Call restoration hotline telephone number is: 1-855-303-2273

  • Total Textile Solutions members personally attend on-site to meet with the insured.

See what sets us apart.

Call it our secret weapon. Tromis is our proprietary software that tracks claims with an ease and efficiency yet to be experienced in the Textile Restoration industry.

All claims are logged into our database, and this makes it easy to have all your claims information tracked and at your fingertips. See the video to watch the process of how it works.